Adobe has decided to make more of a commitment to customer support. They are teaming up with a global service provider, so I assume that means outsourced phone support. The best place to take your change requests is the Adobe Feature Request form.

This is a really, really long post. It’s long both because the Adobe Creative Suite 4 is vast and encompasses many software packages, but also because I found a great deal of things to complain about. While complaining is nothing new for me, finding this many problems with a mature software product is.

In this post, first I will detail the problems I encountered using the CS4 products, some action items for Adobe, state a few positives, and an overall conclusion. I do not intend to review all of the new features (which are many).

Note that this post is about the Windows version. I believe many of these issues are not present on a Mac system, but I can’t make any assumptions, because I do not own a Mac, nor have I used CS4 on a Mac.

Continue reading this entry ▶